Terms and Conditions
These terms and conditions shall apply to the sale of goods by the seller Cakes-n-Crafts Ltd to the buyer to the exclusion of all other terms and conditions referred except where the seller as agreed to such variation in writing by way of signature.
By making payment of the booking fee the buyer is accepting these terms and conditions on behalf of Cakes-n-Crafts Ltd.
Cakes-n-Crafts Ltd is a registered trademark.
Payments
We require a £100 non-refundable booking fee to confirm an order and book the date. The remaining balance is due 1 month before the delivery date. At which point all changes must be confirmed. (changes to previously agreed design may incur addition fees). The final balance specified on the order form or online quote must be paid by the buyer 1 month before the delivery date.
​
We have a minimum order value of £450 for wedding cakes. Please check out our price list available on our website under the information tab. Further more accurate pricing can be found in our wedding cakes tab on our website on the individual photos. Our pricing is based on size, design and delivery of the cake. Please do ask for accurate quotes to ensure you are happy with our pricing before proceeding with your booking.
Orders paid less than 1 month in advance of delivery date must be paid in full.
​
Payment can be made earlier if you wish or by instalments as long as the full balance has been received by the specified date. Failure to complete payment 1 month before the delivery date may result in your order being cancelled and any monies paid being retained.
Refunds and Cancellations
Booking fees are non-refundable under any circumstances due to any loss of business arising from turning away other bookings on that date. This also covers partial service provided through consultations, communication either via phone calls, email or social media messaging and cake samples.
Dates may be transferred subject to availability on the new date and dependant on advance notice.
​
Cancellations made 3 months in advance of the delivery date are subject to a cancellation fee of £50 in addition to the booking fee (total £150), If you have paid in full prior to this, the remaining balance over this amount will be refunded.
​
Orders cancelled less than 1 month of the delivery date will be subject to a cancellation fee of 75% of the overall cost.
Orders cancelled less than 10 days of the delivery date will incur 100% cancellation fee due to the perishable nature of the booking (food product).
​
In the very unlikely event that we must cancel your order for any reason (out with non-payment) such as sickness or health issues, then we will give you as much notice as possible and discuss the matter with you to try and agree a suitable alternative supplier. If you do not wish to accept our alternative supplier, then we will refund the full payment within 48hours.
​
Transferred dates are at the discretion of Cakes-n-Crafts and subject to availability. Should your request of a transferal in date be required within 3 months of the original delivery date, 50% of the original balance will be required on the original due date. The remaining 50% will be required 1 month in advance of the new date. We reserve the right to cancel your booking under this agreement should the payment be unpaid.
​
Should your event be postponed due to government guidelines the original terms of cancellation and transferred dates remains in place.
Covid 19
In the event of future restrictions and lockdowns we understand you may wish to change your booking. Please note these terms and conditions will be in place only when there is official government guidance with restrictions in force of weddings only and do not apply if you wish to cancel your booking out with. In this event our original terms and conditions will apply.
​
We appreciate how much planning it takes for weddings and in the event of postponement or cancellations due to government guidance we will work with you to arrange a suitable alternative. Our terms and conditions are in line with CMA guidance.
​
1. Where possible we aim to transfer your booking to a new date. All payments will be transferred. Please note we may have to impose a 5% additional fee per year due to inflation should your date fall more than 1 year from your original booking.
2. If we are unable to fulfil your new date, we will refund your balance minus the booking fee and any additional costs we have incurred. This includes any supplies, flowers etc that we have prepared in advance. Your booking fee covers for our time spent on communication - calls, emails, social media messaging. Sketches and consultations and cake samples.
3. Should we be unable to fulfil your order due to a positive covid case within the Cakes-n-Crafts team within 10days of your booking we will offer alternative arrangements such as a new supplier or a refund in full within 48hours.
4. If your wedding is unable to go ahead due to positive cases “Couple being married only” within 10 days of your booked date then Cakes-n-Crafts will not be liable to refund due to the work already committed to your cake.
5. In the event of the booking being cancelled/ postponed due to someone else (e.g but not limited to- the bridal party) testing positive for covid our original terms and conditions remain in place we will not be liable to refund.
​
In this case of points 4 & 5 you may choose to have the original cake delivered to an alternative address as opposed to the original venue.
​
Please note that it may not always be possible to arrange new dates. We are a small team of 2 and can only do so much. Our commitment is to provide the best service and quality product. We aim to resolve all cases in a fair manner for both the client and our business.
​
​
Price Quotations
All price quotations, written or verbal are valid for 30 days from the date of quotation only where date availability is available. We reserve the right to increase orders by a maximum of 5% if advance quote is given over 18 months prior to the delivery date due to rising inflation costs. Advance notice of 4 months will be given should such increase occur.
Prices are also subject to change due to changes in design to reflect the additional cost incurred. Our starting prices are a guide only for white or ivory cakes with coordinating ribbon. Each cake is individually priced reflecting in the work involved. Prices are quoted as a final during sketching and designing at the consultation appointment.
Alterations
If you have any queries or need to make any changes to an order, please contact us to arrange this. Alterations and amendments must be submitted in writing. We will assess the request for alterations, and endeavour to make alterations where possible dependant on the design and the amount of notice given. We will let you know it’s effect on price and any agreed timetable.
Accepting any alterations is at the discretion of Cakes-n-Crafts Ltd. Alterations requested less than 1 month before completion may be subject to a surcharge. It is the buyer’s responsibility to check any quotes and invoices thoroughly before making payment. We reserve the right to change the design at any point if circumstances beyond our control compromise the quality of the finished product such as summer heat. The buyer will be notified of any such changes and we will endeavour to keep any changes to a minimal.
Cake Stand Hire
We offer cake stand hire for our Milk Glass Mosser cake stands and crystal chandelier cake stand. A hire fee of £20 plus a refundable deposit of £100 for our glass stand or £150 for our crystal chandelier stand is required in advance.
​
It is the buyer’s responsibility to return the cake stand/s after hire to our shop address within 5 working days (please note our opening hours). The deposit will not be refunded in the event that the stand/s have been damaged or non-returned.
We will not be held liable for any damages that occur to the cake stand once it has been fully set up at the venue.
Once the stand has been returned in the given timeframe and we are satisfied that it is in pristine condition we will issue a refund to the buyer using the same payment method in which it was received such as a bank transfer to the same account or PayPal.
Photographic evidence will be taken of item before, during set up and on return.
​
​
Delivery and Set Up
Delivery and set up will be on the day of your wedding. We will contact your venue 1 day before delivery to ensure of access times and pre-arrange a suitable time in which they can expect our arrival. We do not recommend that the cake should be moved once set up and we will not be liable should the venue choose to move the cake and any damage occur.
We will pre-arrange timings with the buyer on their ceremony timings. If the ceremony and reception are held within the same area, we may pre-arrange to deliver and set up after the ceremony.
We cannot be held liable for any damages to the cake or products we have delivered once we have delivered and set up the cake at your venue.
We take Photographic evidence of the cake from every angle to ensure pristine condition of how it has been set up and left by ourselves.
In such occasions as an outdoor or summer wedding we recommend all cakes to be set up in a cool room and not in a fridge or cooler. Cakes are perishable and are not stable in a hot and humid environment and are affected by temperature change.
Flavour cards containing allergies are given to the venue to place on the table when serving so that guests and the venue are aware of ingredients.
A cake box is also left should you wish to take any additional cake home. We recommend this is consumed within 3-5 days.
Non-edible ingredients and decorations
Our products may contain non-edible ingredients or decorations, such as plastic cake dowels in tiered cakes or wires in sugar flowers. These will be explained during the consultation appointment. We will also ensure the venue has a delivery note containing any details on what is required to be removed before serving. We cannot be liable should the venue fail to remove these items and will be up to the buyer to ensure that this is not served to guests.
Allergies and Dietary requirements
As we do not have separate equipment, or an area designated, we are unable to offer allergy free or special dietary free cakes. All our cakes contain Gluten, Eggs, dairy and soya.
Whilst we do not use nuts directly in our cakes they are created in an environment where nuts are stored through marzipan or Nutella, therefore we are unable to guarantee a completely nut free product and traces may be found.
Our shop has been inspected by Glasgow City Council and holds a pass certificate as part of their food hygiene Scotland scheme. We also hold certificates in food hygiene and allergies.
​
​
Complaints
if you have any concerns about your cake, please notify us upon collection/ delivery of the cake so we have opportunity to rectify this. We reserve the right to a return of the product to investigate any issues. All concerns should be made in writing within 24 hours and evidence of the fault should be included. No refunds will be given due to change of mind.
In the unlikely event of late delivery, the maximum compensation will be a refund of the delivery charge. We ask for patience with factors beyond our control such as road accidents as we cannot be held liable for such delays.
All weddings cakes will be delivered by ourselves, we do not allow for collections. Should you wish to collect a celebration cake we will not be liable for any damage caused by driving.
Refunds are at the discretion of cakes-n-crafts Ltd.
We pride ourselves on our personal yet professional service.
​
Thank you for choosing Cakes-n-Crafts ltd